Terms & Conditions

These Terms & Conditions govern the use of this website and the provision of services by HS-ONE Marketing Agency Limited.

1. Acceptance of terms

By accessing this website or engaging HS-ONE Marketing Agency Limited for services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Services

We provide digital marketing services including but not limited to SEO, paid advertising management, social media marketing, content marketing, email marketing, website design and development, and related consultancy. The specific scope, deliverables and fees for any engagement are set out in a separate written proposal or agreement between HS-ONE and the client.

3. Fees and payment

Fees for services are as agreed in writing prior to commencement. Unless otherwise agreed, invoices are payable within 14 days of the invoice date. Advertising media spend (for example, Google Ads or Meta Ads budget) is billed directly to the client's own advertising accounts and is separate from our management fees.

4. Client obligations

Clients agree to provide timely access to necessary accounts, assets and approvals required to deliver agreed services, and to ensure that any content, trademarks or materials supplied to us do not infringe the rights of any third party.

5. Intellectual property

Unless otherwise agreed in writing, deliverables created specifically for a client (such as website code, creative assets and copy) become the property of the client upon payment in full. HS-ONE retains ownership of pre-existing tools, templates and methodologies used in delivering services.

6. No guarantee of results

While we apply industry best practice to every engagement, digital marketing outcomes depend on factors outside our control, including search engine algorithm changes, advertising platform policies, and market conditions. We do not guarantee specific rankings, traffic, lead or sales volumes unless explicitly stated in a written agreement. Further detail is set out in our Disclaimer.

7. Termination

Either party may terminate an ongoing services agreement in accordance with the notice period specified in the relevant proposal or agreement, typically 30 days' written notice unless otherwise agreed. Fees for work completed up to the termination date remain payable.

8. Limitation of liability

To the maximum extent permitted by law, HS-ONE's total liability arising from any engagement is limited to the fees paid by the client for the specific service giving rise to the claim in the preceding three months. We are not liable for indirect or consequential losses, including loss of profits or business opportunity.

9. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to these terms

We may update these terms from time to time. Continued use of our website or services after changes are published constitutes acceptance of the revised terms.